Bottle Buzz Shipping Protection

Prompt and exactly as ordered

I ordered four bottles of the same bourbon. Upon delivery, one of the four bottles was ****** due to both **** packaging and **** handling. I contacted Bottle Buzz and they offered a refund for the purchase price plus a $5 shipping credit on the next order. However, I asked for a replacement instead. Bottle Buzz didn't even acknowledge the replacement request and instead refunded some, but not all of the costs incurred with this damaged product. I purchased 4 bottles of the same bourbon at $69.99 per bottle, plus insurance at $1.75 per bottle, plus shipping at $11.77 per bottle. My total bill for four bottles of the same bourbon was $334.02. That equals $83.50 for each bottle. I was refunded the $69.99 and given a $5 credit for shipping, that's $74.99, which causes me to actually lose $8.51 on that one bottle that was damaged. I'm not sure how a combination of **** packaging and **** shipment handling should cost the customer any money and they would not offer any explanation or even respond to follow up emails requesting additional information. Buyer beware, once you order they are not responsive and their "shipping insurance" is another way for them to make money at the customer's expense. They have failed to respond to any of the requests for a replacement and instead chose to give a partial refund on an insured purchase. I will not be purchasing from them again.

Found some good picks that I could not find local. A little over priced but not crazy. Wouldn’t feel so *** about price if the added shipping costs didn’t really jack it up.

Great experience

Bottles arrived very well packaged and protected from breakage.